Returns & Refunds

At Chapel Gifts, we hope you’ll love every item you purchase. However, if you are not completely satisfied, we’re here to help.

Returning an Unwanted Item

If you have purchased an item through our website and have changed your mind, you have the right to cancel your order within 14 days of receiving your goods.

To be eligible for a refund:

• You must notify us within 14 days of receiving your order that you wish to return it.
• You then have a further 14 days to return the item to us.
• Items must be returned unused, in their original condition and, where possible, in their original packaging.
• You are responsible for the cost of returning unwanted items unless the item is faulty or we have made an error with your order.

We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

Jewellery Returns

For hygiene reasons, we are unable to accept returns on:

• Earrings where the hygiene seal or packaging has been opened or removed.
• Body jewellery.
• Any jewellery that has been worn.

Necklaces, bracelets, rings and other jewellery may be returned provided they are unworn, undamaged and returned in their original packaging.

This does not affect your statutory rights if an item is faulty or not as described.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or you have received the wrong product, please contact us as soon as possible, ideally within 48 hours of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs showing the fault or damage.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, we will offer an appropriate remedy in line with your statutory rights. This may include a repair, replacement or full refund, and we will reimburse any reasonable return postage costs where applicable.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 14 days of receiving the returned goods (or evidence that they have been returned).

Original delivery charges will be refunded where required by law. Additional delivery services, such as express shipping upgrades, are non-refundable unless the entire order is faulty or incorrectly supplied.

Non-Returnable Items

The following items cannot be returned unless faulty:

• Personalised or bespoke products.
• Earrings with opened or removed hygiene seals.
• Worn jewellery.
• Gift cards.
• Perishable goods.

How to Arrange a Return

Please contact us before returning any item.

Email: [Insert email address]

Please include your:

• Order number.
• Full name.
• Reason for return.

We’ll provide instructions on how and where to send your return.

Your Statutory Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.