Privacy Policy

At Chapel Gifts & Home (trading as Chapel Gift Company), we are committed to protecting your privacy. This policy explains how we collect, use and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Chapel Gift Company is a gift and homeware retailer based in Northwich town centre, Cheshire. When we refer to “we”, “us” or “our” in this policy, we mean Chapel Gift Company.

What Information We Collect

We may collect and process the following personal data:

• Contact information — name, email address, phone number and postal address when you place an order or contact us
• Order information — products purchased, delivery address and payment details (payment card data is processed securely by our payment provider and is not stored by us)
• Website usage data — IP address, browser type and pages visited via cookies and analytics tools
• Marketing preferences — whether you have opted in to receive our newsletter or promotional emails

How We Use Your Information

• To process and fulfil your orders and send order confirmations
• To respond to enquiries and provide customer support
• To send marketing communications where you have given consent
• To improve our website and services using anonymised analytics
• To comply with legal and regulatory obligations

Legal Basis for Processing

We process your personal data on the following legal bases: contract (to fulfil your order), legitimate interests (to improve our services), consent (for marketing emails), and legal obligation (for tax and accounting records).

Sharing Your Data

We do not sell or rent your personal data to third parties. We may share data with trusted service providers who assist us in operating our business (e.g. delivery couriers, payment processors, email platforms) under strict data processing agreements.

Cookies

Our website uses cookies to enhance your browsing experience and gather anonymous analytics. You can control cookie preferences through your browser settings. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

Data Retention

We retain personal data only for as long as necessary for the purposes outlined above, or as required by law. Order records are kept for seven years for accounting purposes.

Your Rights

Under UK GDPR, you have the right to: access your personal data; correct inaccurate data; request erasure; object to processing; and data portability. To exercise any of these rights, please contact us.

Changes to This Policy

We may update this privacy policy from time to time. The most current version will always be available on this page.

Last updated: May 2026